Revenue, Access, Patient Experience (RAP) Dashboard


Revenue, Access, Patient Experience (RAP) Dashboard


Technology: The work is a novel advanced practice provider dashboard that reports productivity and quality measures. The dashboard is interchangeable and can be utilized by any health care system to implement standardized APP reporting metrics.


Overview: The new APP billing algorithms allowed for the capturing of more accurate billing data to recognize APPs as performing and/or billing providers. However, a revision in the monthly APP provider financial dashboard was necessary to provide a more detailed, user- friendly APP record for APP providers and departments to access. The financial dashboard was developed by the Directors of APP practice and this was built in Tableau© (Tableau Server Version: 10.5.3 - 10500.18.0404.1406), a proprietary software utilized at MUSC, with the assistance from internal IT Solutions Consultants. The objective of the financial dashboard was to allow providers and administrators to clearly identify APP/attending physician productivity. The financial dashboard includes Revenue Cycle, Access (PATH) and The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) scores. These metrics, specific to the organization, allows providers to assess their productivity and patient satisfaction scores.


Applications: Implementation of standardized APP reporting

Advantages: Novel APP dashboard

Key Words: Advanced Practice Provider, APP, dashboard, metrics


Publication: Accepted October 2018 for dual publication in the JAANP and



Inventors: Paula Brooks, DNP, FNP-BC, MBA, RNFA & Megan Fulton, MSPAS, PA-C


MUSC-FRD Technology ID: P1904


Patent Information:
For Information, Contact:
zzFRD Admin/Archive
MUSC Foundation for Research Development
Paula Brooks
Megan Fulton
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