Telehealth Provider Protocols


Clinical experts at the Medical University of South Carolina have created protocols as guidelines for treatment by telehealth providers. This telehealth model will require high-definition video conferencing and a suite of diagnostic instruments that provide real-time data to the telehealth provider. These instruments include a digital otoscope and stethoscope. To practice in this telehealth model, providers and telepresenters must meet qualifications established by MUSC. Providers practicing in this model will also be required to participate in a continuing quality assurance program developed by MUSC. This telehealth model recognizes the importance of medical homes. This model will foster existing medical homes and will facilitate the establishment of medical homes.

The clinical protocols included are:

  • Cold and flu
  • Cough
  • Ear pain/ infections
  • Eye conditions (red/ pink eye/ conjunctivitis, stye)
  • Mild vomiting, nausea, stomach pain, and diarrhea
  • Sinus infections/ congestion
  • Skin conditions/ rashes (poison ivy, insect bite, sunburn)
  • Sore throats
  • Upper respiratory infection/ bronchitis 

The Telehealth Provider Division Protocols are available for free via online licensing and download at

Overview: Telehealth may be used to provide medical care for a limited scope of minor illnesses, and is particularly advantageous for populations that have limited mobility or live in rural areas.

Applications: Telehealth
Advantages: Protocols are an application of evidence-based decisions
Key Words: Telehealth, protocol

Inventors: James T. McElligott, MD, Kelli Garber MSN, APRN, PPCNP-BC

Patent Status: Copyright
MUSC-FRD Technology ID: P1605

Patent Information:
For Information, Contact:
Kaitlyn Crobar
IP & Licensing Officer
Zucker Institute of Innovation Commercialization powered by MUSC
Kelli Garber
James McElligott
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